Frequently Asked Questions

 

CAN YOU WORK LONG DISTANCE?

We can easily accommodate long-distance orders. A phone consultation is just as effective as a visit. You can even order a swatch book of our most popular colors for $20.

HOW LONG DOES THE PROCESS TAKE?

Our design process usually takes 4-5 weeks. We can accommodate rush orders for an extra fee. Allow extra time (and cost) for shipping if applicable.

CAN YOU MATCH INK COLORS?

We can easily match any color you want! Send us a swatch and we will find a corresponding digital ink color (some slight variation may occur).

HOW DO YOU ACCEPT PAYMENT?

We ask for a 50% nonrefundable deposit before we begin design. Final payment is required upon pick-up. You can make your check payable to Birch Paper and Design, or we accept credit cards.

PROOF-READING?

Please proofread carefully. The approved final round is exactly what is sent for formal printing. It is up to you to make sure all information is exactly as you want it!

INNER/OUTER ENVELOPES?

Most of our invitations do not accommodate inner/outer envelope sets. If this is a must for you, please let us know from the very beginning. Our inner/outer envelope sets only come in limited colors and can only be used typically with flat invitations, not pocketfolds.